Privacy Policy

This privacy policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Any terms not defined in this Privacy Notice shall have the same meaning as set out in the Onix DNA. Terms and Conditions.

Onix DNA adheres to the Data Protection Act of 1998 ("Act") and the EU Directive on Privacy and Electronic Communications (2002/58/EC).

Information collected

We collect personal information (which means data from which you can be identified, including your name, email address and postal address) from visitors to this website through the use of on-line forms (for example when you register as a member) and from any email that you send to us.
Use of personal information
We process personal information collected via this website for the purposes of:

2.1 providing and personalising our services, including customer care, warranty protection and technical or service support;
2.2 dealing with your inquiries and requests;
2.3 maintaining information as a reference tool or general resource so that we may improve our products and services for you; and
2.4 providing you with information about our company, new products and services and/or product upgrades.
You may opt out of receiving information about our products and services by selecting the relevant option on our website or by sending us an email at

We may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes.

Collection and Use of Personal Data About Customers

The information we learn from you helps us personalise and continually improve your user experience at Onix DNA. We use this information to handle Orders, deliver Goods and Services to you, process payments, communicate with you about Orders, Goods, Services and promotional offers, to notify you about changes to our Services, update our records and generally maintain your Account with us, to deal with all issues in relation to claims or queries under any Onix DNA warranty and/or pre or after sales service generally in respect of Onix DNA products including dealing and exchanging information with Onix DNA's subsidiaries, distributors and retailers for those purposes, display content such as wish lists and customer reviews and recommend merchandise and other Onix DNA services that might be of interest to you. We also use this information to improve our Websites, prevent or detect fraud or abuses of our Websites and enable third parties to carry out technical, logistical or other functions on our behalf.

How we use Cookies and other automatic tracking systems

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognise you.

We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our Website to deliver a better and more personalised service. They enable us to estimate our audience size and usage pattern, store information about your preferences and so allow us to customise our Website according to your individual interests, speed up your searches and recognise you when you return to our Website.

You can always choose not to provide information and not to accept cookies, even though it might be needed to make a purchase from our Website or to take advantage of certain Website features.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exiting pages, operating system, date/time stamp and clickstream data.

We use this information, which does not track or identify individual Customers, to analyse trends, administer our Website, and track Customer's movements around the Websites and to gather demographic information about our customer base as a whole. Onix DNA will not use the information collected in this way to market directly to a Customer.

In some of our e-mail messages we use "click-through URLs" linked to content on our Website. When a Customer clicks one of these URLs, they pass through our web server before arriving at the destination page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of communications with a Customer.


We will only disclose personal information to other companies within our group of companies, business partners, government bodies and law enforcement agencies successors in title to our business and suppliers we engage to process data on our behalf.

Business transfers

As we continue to develop our business, we might sell or buy stores, subsidiaries or business units. In such transactions, Customer information generally is one of the transferred business assets but remains subject to any pre-existing Privacy Policy (unless, of course, the Customer consents otherwise). Also, in the unlikely event that Onix DNA or substantially all of its assets are acquired by a third party, personal data held by Onix DNA about the Customers will of course be one of the transferred assets.

Your Rights

Our Website may, from time to time, contain links to and from the websites of our partner networks, distributors, advertisers and affiliates. If you follow any link to any of these websites, please note that these website have their own privacy policies and that we do not accept any responsibility or liabilities for these policies. Please check these policies before you submit any personal data to these websites.

You have a right to access the personal data held about you. To obtain a copy of the personal information we hold about you, please contact us.

Changes to our Privacy Policy

From time to time we may update this Privacy Policy. When we do we will publish the changes on this website. If you do not agree to these changes, please do not continue to use the website. If material changes are made to this Privacy Policy, we will notify you by e-mail or by placing a prominent notice on the website.