General Questions

Q - Who are you ?

A - Our CEO, Adam Worsfold, owned ONIX Audio established in 1984 for the first 7 years of its life. Responsible for creating the classic OA21, BWD1 and OA22. He and a dedicated team at ONIX GB, in the UK, live for the pursuit of perfection in sound/design and construction of long lasting, performing and unbelievable audio equipment. We ALL listen to music, we're all proud of what we make and we all care for the customers that put faith in us. We are ONIX DNA, in the UK.

Q - Why don't you have a larger range of ONIX HI-FI ?

A - Perfection of performance and manufacture take time. Development of any quality product cannot be done quickly. If it is, cost-cutting or integrity of what you buy must have taken place. Our range will grow, but only when it's worthy of the ONIX name and when we've done our job properly (ONIX is not a badge, it's a value).

Q - Why don't more dealers sell your stuff ?

A - Ford motor company have 30,000 dealers worldwide and make 6.5 million cars a year. Rolls Royce motor company have 130 dealers worldwide and make 3,000 cars a year. Perfection of manufacture takes time. We just can't make enough and we choose who sells it - that's how we like it. Quality and service over quantity. Just remember, not all retailers have your interest at heart.

Q - Where do I get an instruction manual from ?

A - Here!

Q - How long is your warranty and why isn't it mentioned ?

A - We have never charged for a repair or service for over 30 years (excluding carriage). If it doesn't work, we'll fix it. The only fee is a simple thank you when we resolve the issue, which credits any charge.

Q - What do you get in the box ?

A - An awesome product with an accessory box that includes: a mains cable for the necessary country, a USB stick containing product specification user manual and dedicated web links.